Frequently Asked Questions

If you haven't bought the product yet, you can do so through our product hub: Arion Hub. This is where you will find our products and where you can purchase them.

If you have bought the product, there are two ways to retrieve it:

Visit our Parcel store and download your products directly from there.

1. In our Discord server, go to the product retrieval channel.
2. Once in the channel, type /retrieve.
3. If you haven't linked your Roblox account to the bot yet, you may need to run /link first.
4. If your account is linked, running /retrieve productname will send you an embedded message with a link to your DMs where you can download the product.

1. Click the dropdown menu at the top of the screen where the server's name is (as if you were going to leave the server).
2. Find and click Privacy Settings; a menu should pop up.
3. Turn on Direct Messages and turn off Message Requests.
4. Run the command again. You should now receive a DM with the product file.

1. Open the Discord server and access the sidebar with all the channels listed.
2. Tap the server name at the top of your screen; a menu should open.
3. Scroll down until you see Allow Direct Messages and turn it on.
4. Below it you will see Allow Message Requests. Turn this off.
5. Run the command again. You should now receive the product download file.

If you have completed all the steps and are still having trouble, open a ticket in the customer support channel and request assistance.

• If your game is group-owned, the product(s) must be owned by the group holder to function.
• If you need the product(s) transferred to the correct owner, inform the staff member assisting you in the ticket.
• If the game is owned by another user on Roblox, the product(s) will not work. The product(s) must be transferred to the game owner.

All of our products require HTTPS and API Services to function. If these are not enabled, the product will not work at all:

1. Open Game Settings.
2. Go to Security.
3. Enable Allow HTTPS Requests and Enable Studio Access to API Services.

Unsure how? Use the video guide.

• Some scripts may interfere with the product scripts.
• UI elements that share the same names as the product UI can also cause issues.

A simple restart can often resolve unexpected issues.

Is the product owned by the Roblox account that owns the game? Confirm by running /profile in the command channel.

• Ensure all files are placed in their correct locations.
• Confirm that group ID, ranks, and player IDs are set correctly to your liking.
• Make sure the files are ungrouped from the folders and placed in their designated locations.

Still not working? Open a ticket in the customer support channel.

Our scripts are obfuscated/encrypted to prevent tampering and theft. Most users can use the product without issues, but this protection can cause problems if the proper settings are not enabled. Follow these steps to fix them:

1. Open Roblox Studio and click the File button in the top left corner, as if you were going to publish the game.
2. Click Studio Settings.
3. In the Studio Settings window, navigate to Script Editor.
4. At the top you will find two important settings: "Large file line count threshold" and "Large file character threshold" (this one is the most important).
5. Click the box to the right of each setting, enter as many 9's as you can, then press Enter.
6. Once both thresholds are updated, close the settings window.
7. Restart Roblox Studio and try testing again.

1. Ensure you are using the latest version of Roblox Studio.
2. Check whether any third-party plugins are interfering with the script.
3. Review your error logs in the Output window (View > Output) to identify possible script errors.

If the issue persists, open a ticket in the customer support channel and request assistance.

1. Navigate to the Discord channel where you want webhooks to be sent and click Edit Channel.
2. Click Integrations.
3. Click the blue Create Webhook button to generate a webhook.
4. A webhook should appear. Click it to edit.
5. Customize the webhook settings to your liking.
6. Click Save Changes.
7. Click Copy Webhook URL to copy the webhook link.
8. Return to Roblox Studio and locate the script in ServerScriptService that contains webhook settings.
9. Click the drop-down arrow and find the string value where the webhook URL should be entered.
10. Click the string value to open its properties.
11. In the Value field, enter your webhook URL in place of WEBHOOK-LINK-HERE.
12. You're all set!

Roblox sometimes blocks Discord webhooks, preventing them from being sent. To bypass this, use a webhook proxy service:

1. Instead of using a standard Discord webhook URL, convert it using Lewisakura's Webhook Proxy.
2. Copy the converted URL and replace your webhook link with it in the string value in ServerScriptService.
3. Save and test the webhook again.

For more details, see this DevForum explanation of webhook proxies.

• Ensure HTTPS requests are turned on. In Studio, go to File > Game Settings > Security and turn on Allow HTTPS Requests. (Your game must be published to do this.)
• Locate the webhook string value in your game; it will be inside a script in ServerScriptService.
• Make sure the webhook link is entered correctly with no extra spaces or characters.
• If using a proxy service, verify that the converted link is correctly implemented.
• Test in Studio by running a function in the script that would send a webhook (for example, submitting a feedback request in the GUI to see if it sends correctly).